Dominion Energy is connecting renters with additional customer assistance funding through the SC Stay Plus program, a new federally funded program from SC Housing.
“We want customers to know that we are here to help and ready to assist individuals, families and businesses in our service area, including those who may be struggling for the first time,” said Sam Dozier, general manager of customer service at Dominion Energy. “In addition to the many assistance programs and payment plans we offer, we are proud to join forces with SC Housing to promote SC Stay Plus, a critical program providing support to renters who have been directly impacted by the pandemic.”
The $272 million SC Stay Plus program, funded by the U.S. Treasury, offers up to 12 months of assistance for past due rent and assistance for delinquent utility payments for qualifying individuals and families impacted by the COVID-19 pandemic in 39 S.C. counties. Those who qualify can receive help on their bills dating back to March 13, 2020. The following counties served by Dominion Energy received other federal funding and will provide their own rental assistance programs: Berkeley, Charleston, Horry and Richland.
Dominion Energy encourages customers to reach out to its customer assistance team online for help with applying for utility bill assistance. Many of Dominion Energy’s assistance options can also be conveniently accessed 24/7 through a customer’s online account or Dominion
Energy’s mobile app. Options include:
• Payment plans: If a customer is having trouble paying their bill, the company will help them determine the best option for their unique situation. Both short-term payment extensions and long-term payment plans are available.
• Payment assistance: Assistance is offered through EnergyShare, which is funded with company contributions, along with donations from customers, employees and retirees. The South Carolina Department of Administration’s Office of Economic Opportunity administers the EnergyShare program through community action agencies. Payment assistance is also offered through state and federal programs, such as the Low-Income Home Energy Assistance Program (LIHEAP) and the S.C. Stay Plus Program. More information is available at DominionEnergySC.com/assistance.
• Community Events: For customers who need in-person support, Dominion Energy representatives attend community events throughout the year. Find a full listing of in-person assistance opportunities at DominionEnergySC.com/assistance.
